Latest Computer Updates

Latest Computer Updates

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A firmware update can take several minutes and is demanding on the battery, so make sure your tracker is charged beforehand. Do not update your tracker at midnight while it resets or you'll see an incorrect step count for 24 hours.

To update your tracker's firmware, choose a section below. If your firmware update takes a long time to finish, don't remove your tracker from your account as a troubleshooting measure. If you've done this, you must contact Customer Support.

    1. Verify that the latest version of the Fitbit app is installed on your device.
    2. With your charged tracker nearby, open the Fitbit app. If an update is available for your tracker, you'll see a pink arrow next to your tracker name.
    3. Follow the onscreen instructions to update your tracker. Make sure your tracker remains near your mobile device while it updates. If the Fitbit app has difficulty finding your tracker, try waking up your tracker by pressing any button or tapping it.
    1. Ensure that your tracker is near your computer. If your tracker came with a wireless sync dongle, plug the dongle into a USB port on your computer.
    2. Unless you installed Fitbit Connect for the first time recently, verify that you're using the latest version:
      1. Click the Fitbit Connect icon located near the date and time on your computer.

        If you cannot find the icon, you may need to reinstall Fitbit Connect from .

      2. Click Open Main Menu...
      3. Click Troubleshooting.
      4. Below the Fitbit Connect number, click Check for updates.
    3. Go back to the main menu and click Check for device update.
    4. When prompted, log in to your Fitbit account. Fitbit Connect will sync your tracker and then look for a firmware update. If an update is found, Fitbit Connect will display a progress bar until the update finishes. If your tracker has a screen, you'll also see a progress bar there.
    5. Keep your tracker close to the computer during the update, which may take several minutes. When the update is done you'll see a confirmation message and your tracker will restart. You're all set.

The firmware update process sometimes fails. If this happens, try these troubleshooting steps:

  1. If your tracker has call, text, or calendar notifications turned on, turn them off and try the update again. If your tracker updates successfully, turn notifications back on.
  2. If you're using a mobile device, reboot it and try the update again.
  3. If you still can't update, try using a different device if you have one available. For example, if you're using a computer try updating on a mobile device. If you're using a mobile device, try the firmware update on your computer instead. If you're using a different device for the first time, see How do I set up my tracker?
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